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Troubleshooting problems sending or receiving files using Skype

Troubleshooting problems sending or receiving files using Skype

If you’re having trouble sending or receiving a file that’s been sent to you, chances are it’s just a slow connection or bandwidth issue. You can also check the Skype status page to see if there are any reported issues.

Below are other reasons that you might not be able to send or receive files using Skype and what you can do to fix the problem. 

Why does my file transfer slow down while I'm on a Skype call?

If you're currently on a Skype call, Skype will prioritise voice over the file transfer so that your conversation isn't disrupted. The file transfer speed will improve when you end your Skype call.

What happens if my device loses connection while I'm sharing a file in Skype?

If you lose your connection in Skype the file transfer will automatically pause and then continue transmitting once you regain your connection. 

‘Not sent - File is larger than 300 MB’ when trying to send a file

There is a 300 MB file size limit on shared files. If you send a file that is too large you'll get the error ‘Not sent - file is larger than 300 MB.’

Why can't I send a file to one of my contacts?

Make sure you have exchanged contact details with the person whom you're trying to send the file to. You can only send files to contacts who already accepted your contact request.

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  • 21-Nov-2018