I cant hear anyone in Zoom?

If you are experiencing audio issues with Zoom, first make sure you are using Zoom on the local machine and not the HealthWISE server.

I cant hear anyone talking?

Step 1: On the local machine right click on the speaker icon on the right hand side of taskbar, then select Sounds.

Step 2: Within the Sounds window select Playback, ring click on an empty space in the menu and make sure show Disabled and Disconnected Devices are ticked.

If a device is enabled and active it will have a green tick adjacent to the icon, make sure your device has this icon.

Step 3: If your speaker is enabled you may test it by right clicking on the device and selecting Test.

If your sound device is not even listed you may need to unplug it and try another port.

My device still not working in Zoom?

Step 4: Inside the Zoom options menu you will find an audio page where you can select the default device Zoom will use when in an active call. By Default Zoom will use windows preferred output device so check the correct device is selected.

Step 5: You can also change these settings during an active call, hover your cursor over the arrow next to the mute button in the call control panel. Here you can change both microphone and speaker defaults.

Within this same menu you can select the Test Speaker & Microphone... option to run a few quick tests to see if your in/output devices are setup correctly.

If you are experiencing audio issues with Zoom first make sure you are using Zoom on the local machine and not the HealthWISE server.

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  • 25-Feb-2019
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