How do I resolve audio and video issues in Skype?

How do I resolve audio and video issues in Skype?

A poor internet connection can cause dropped calls, delays, and poor-quality audio and video. You will also see the Call Quality indicator when there is an issue. The following tips may help.

  • Check the Skype Status page. This site will tell you if there are any reported issues.
  • Check your computer and internet connection. A bad connection can cause dropped calls, blocky or frozen video, and poor sound. If you are having a bad connection, you may receive a notification saying Poor network connection. Make sure you have a strong WiFi signal, or if possible, use a wired connection.
  • Close any applications that could be interfering with your call such as file sharing applications, streaming audio or video, or even just having a browser open are all things that can eat up bandwidth.
  • If you're using Skype on a laptop and you're in power-saving mode, try plugging the laptop into AC power or switching it to maximum performance mode.
  • Check your microphone, speakers or headphones. Make sure they are plugged in and not muted. If it is a Bluetooth device, be sure it is connected as well.
  • Check your camera. Make sure your camera is on, pointing towards you and there’s nothing obstructing it. From within Skype on desktop, go to your Profile picture > Audio & Video Settings > Under Video, check to see if your video is showing a preview for your camera.
  • Make a free test call in Skype. The test call prompts you to record a message and then plays it back for you - it's the easiest way to see if there's an issue with your audio settings. From within Skype on desktop, click on your profile picture > Audio & Video Settings > Make a free test call.
  • Do you hear the echo of your own voice? The problem may be with the device of the person you're calling. Ask them to turn down their playback volume.
  • Check your audio. Try playing a song or using another application with sound and test your volume. If you can hear it, the problem may be with the other person on the call - ask them to follow these steps too.